FAQ

Frequently Asked Questions

Find out the answers to some of our frequently asked questions.

My brand new TV will not turn on. What am I doing wrong?

For safety reasons, we designed a main power switch on the back of the TV located under the bottom edge. Plug the power cord to AC power plug and switch the main power switch located on the back. You should see the power light in the front panel, so your TV is now ready to turn on with the remote.

There are two different screws in my TV box. Which ones go in which locations?

Inside your TV box is a document which shows an image and details of your TV assembly information. It is very important the correct screws are used in the correct location, as incorrect fitment could cause damage which is not covered by the product warranty. As a general rule of thumb, the shorter of the screw sets are the ones which go into the back of the TV, the longer of the two screw sets are the ones which go from the base into the stand column. If you are unsure and cannot find the documents in your box – please call our service team on 0800 666 866 for assistance before assembling your TV.

Why does my TV say no signal and will not tune?

Konka TV’s require a Freeview compatible UHF antenna. They will not tune to Freeview off a satellite dish. Please check you have the right type on antenna first. Next – check that your UHF antenna is plugged into the back of the TV and has a good connection. Check that the plugs and wiring are not damaged. If you are continuing to experience problems you may need to check the condition of the plugs, wiring, and antenna itself on your roof. This may require a trained professional, and we recommend thinking carefully about your own safety before going onto your roof. Signal strength does vary depending on your location, in many parts of NZ a good Freeview UHF outdoor antenna is required to get a good signal. Obtaining good signal also requires the antenna to be pointed in the correct direction for maximum signal strength. This may require a trained professional, and we recommend thinking carefully about your own safety before going onto your roof.

Why does my tablet not show as charging?

When the battery has been fully drained it can take some time on charge before the charging indicator comes on. You may need to be patient and wait some time before the charging indicator comes on. In such instances, please fully charge the unit for 5-6 hours to achieve a full charge cycle.

How can I get my product fixed if it is faulty?

Please contact the retailer where you purchased your product and they will make arrangements with us to return your product for servicing. Your retailer has a special process for dealing with repairs quickly and efficiently – in a way that can be tracked. They also have the documentation we need to process the repair. Note: Your item will need to be assessed to ascertain if the fault can be found, and also if the fault is or is not within the terms of the warranty conditions.

My remote is lost or damaged can I get a new one?

We supply replacement remotes for most of our products, please use our contact us section to send us your details (including delivery address) and the model of the product you need a replacement remote for and we will get back to you with price (including freight) and availability.

My Konka or Konic product is out of warranty or damaged. Can I still get it serviced or repaired?

Everything can be repaired, but it is often a case of cost versus benefit. Please either take your product into the retailer you purchased it from or send us your details through our contact us section and we will make arrangements for its return. We will assess your product and provide you with a quote for the repairs required. Please note that if you do not go ahead with the quoted price on a non-warranty repair there may be an assessment fee charged, this covers the costs of our technicians time to investigate the fault and provide a quote.

Why does my phone goes straight to voicemail?

Our phones only work on the Vodafone and 2Degrees networks. If you are using any other Sim card (e.g Spark) this could be the cause. If you are using a Vodafone or 2Degrees Sim card and your calls are going straight to Voicemail without ringing please contact your service provider (either Vodafone or 2Degrees) to change your call settings.

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NCP GROUP - New Zealand